Ivrnet is a software as service provider delivering communication tools and integration to databases and company resources to automate and streamline business processes. We facilitate communication to two-way information sharing between large groups of people and organizations resources through automation. Services are accessible to customers over a common set of tools that are widely available, such as telephone access (IVR), online access, SMS (text messaging) service, and fax. Ivrnet has built a set of products and services around our communication platform, with integration to an organization’s resources and people.
Example Service Deployments:
Ivrnet offerings include our Automated Report Card system (ARC) for the Government of Alberta, Community Supports. ARC is used by the government to automate monthly reporting that is required for clients (30000 + clients) to provide a monthly report as a condition for participation in the social services program. Clients call an IVR in our hosted faculty to respond to a voice prompt questionnaire to report on current living arrangements, such as an address, employment income, household income. The GoA uses ARC to automatically collect client reporting to a single database and accelerate program payments. Ivrnet also provides he equivalent questionnaire through an online reporting tool. Reports are consolidated to a single database where the Ivrnet ARC system automatically initiatives the post verification process to compare monthly reports to previous report and auto approve reports that meet set criteria. These services are sacred by voice biometric programs or secure login access. Ivrnet performs IP Address validation to ensure clients are in the province and restricts call area to Alberta area code and prefixes. ARC significantly changed the lead time for program accessibility and reduced the processing resources significantly with the GoA.
Ivrnet also provides an automated payment solution with PCI compliant payment service over the telephone, SMS (text), and Online tools within our platform Safepay. Ivrnet Safepay offers IVR options credit collection processes integrated to our Central software and Ivrnet Paymaster. We build APIs to client systems to automate payment processing for services. Safepay de-scopes credit card collection to our PCI compliant environment to significantly reduce annual attestation responsiblitties, we enhance the security of card holder data and enhance efficiency for customer service representatives by automated portions of the call to Telepay. The services we provide protect a client and their financial information from fraud risk.
Ivrnet provides highly advanced and self managed call management tools through web accessible call IVR routing tools. We work with large contact environments to enable our clients to quickly understand call volumes and manage service routing in the cloud. We further enhance efficiencies and customer interface options by integrating two way SMS conversation between a mobile user and a CSR. We integrate to a customers existing Chat service or provide application access in the cloud.
Ivrnet Central software is a customer member management platform hosted in our secure cloud environment. Central is the user engagement tool we provide to create profiles for client engagement and manage groups, communication preferences, payments for services and resource bookings. Central also provides a shopping cart option for organizations that offer services for purchase. Users are able to manage their own profile and significantly enhances the ability to maintain contact with members that could be composed of employees or customers.
Ivrnet Secret Sauce
Ivrnet build products on our technology platform that integrates communication systems such as IVR, online tools, SMS processing and dispatch within Ivrnet’s technology stack. Our technology stack is designed, developed and deployed using the best security practices, availability and usability in mind always. Leveraging world class Data Centre technologies (owned, operated and located in Canada) and building partnerships with top-class communications tools (SMS, Voice, Internet), Ivrnet’s deliver a feature-rich SaaS solutions. We offer leading edge automation workflows to our customers that are by far steps above our competition.
Ivrnet Central is a feature-rich suite of modules and workflows that <allow an organization to efficiently manage business operations scenarios and effectively communicate information throughout the company’s user database>. Our solution is designed to be Mobile First, taking advantage of Responsive design patterns that result in exceptional user experience on all end user client browsers.
The core design around Central’s operating framework is to specialize third party integrations through a vendor agnostic library of common features. This approach offers Ivrnet Central users a simplified, omnichannel strategy to develop efficient operating practices contained within one core software system. As a result of achieving this core purpose, Central simplifies the user experience and operations management through a common, secure, multiuser interface. Elegant and adaptable, Ivrnet Central strives for automating simple, repetitive tasks and gives back time to our customers to run their business People First.
- Secure, Available and Scalable
- PCI Compliant, World Class Data Centre
- Feature Rich Modules, Leading Edge
- Business Automation Management
- Efficient and Intuitive Communications
- Mobile First, Responsive Design
- Agnostic Design to simplify integration
- Omnichannel Strategy, development of efficient operations
- Simplifies user experience, elegant and adaptable interface
